Frequently asked questions

About Olivia

How does Olivia work?

Olivia is an app that aims to help you understand the connection between your menopause symptoms and lifestyle. You can track your signs and habits, and Olivia will help you understand how your habits will influence your signs.



How can I download Olivia?

You can download the Olivia app by clicking on the download button on our website, or by searching in the App Store for “Olivia - Menopause tracker”.



How do I pick my signs?

When you first login to the app, go to “Track” and click on “All signs”. By clicking on the plus button next to the sign you want to track, it will be added to your chosen signs and you’re able to start tracking. We recommend you start with tracking about 3-5 symptoms.



How do I pick my influences?

When you first login to the app, go to “Track” and click on “Influences”. By clicking on the plus button next to the influence you want to track, it will be added to your chosen influences and you’re able to start tracking. We recommend you start with tracking about 2-3 influences.



How do I track?

After you have picked your signs and influenced, you can track them every day by clicking on the circle next to your chosen sign. Signs and influences will either ask you how intense the sign/influence was that day, or will ask for an amount, for instance how many cups of coffee you drank.



Can I also track my period and spotting/bleeding?

Of course! Go to “Track” and click on “Period”. Here you can track your if you have experienced a mild, medium or heavy flow, and if you have experienced PMS.



How do I delete a symptom or influence I no longer want to track?

Under the track tab, click on the three dots next to the sign or influence you want to delete, and click on “Remove from my list”. Removing a sign or influence from your Track page doesn’t delete your progress, so you can just add it again later.



How do I read more about the different signs and influences?

Under the track tab, you can click on the three dots or info button behind each sign, depending on whether you track the sign already or not. Once you start tracking a sign, you can also access more tips about the sign under Insights.



How do I see insights in my signs and influences?

After you track a sign, a graph for each sign will appear under the insights tab. You can compare this to your influences by clicking on the influence under the graph. Usually it takes a few days of tracking to get valuable insights in how a habit is influencing your sign.



Where do you get your information from?

All the information provided in the Olivia is based on scientific research and approved by our medical specialists. The references to the research can be found under every article in the Olivia app.



How many signs can I track in the app?

Currently there are 34 symptoms to track in the app. You can track as many as you want, but we recommend starting with 3-5. If there are any other symptoms that you are experiencing please feel free to reach out to us with feedback.



What if I have missed to track a day?

You have the option to still track for previous days. Under the track tab, you can use the calendar function at the top to go to the day you want to track for, and fill it out.



Is the app for free?

The app is free today as Olivia is still in beta test mode. In the future, we will add the possibility to access premium features with a subscription to Olivia.



Can’t find what you are looking for?

Contact us at hello@join-olivia.com



Technical

Which devices do you support?

The Olivia app is available on mobile devices or tablets and requires iOS (v.13 or later). At the moment, Olivia is a beta app for iPhone-only, but we are planning to support Android devices in the future.



Which languages do you support?

At the moment, the Olivia app is available in English, but we are planning to add more languages in the future.



How do I change my email address?

When logged in to the app, go to the Settings tab. Click on the current email address, and a screen will pop up where you can register your new email address. Do keep in mind that once you change your email address, you cannot login to the Olivia app anymore with the old email address. If you forgot your email when you logged out of the app, please contact support at hello@join-olivia.com so we can assist you.



How do I change my password?

When logged in to the app, go to the settings tab at the bottom right and click on “Password”. A screen will pop up where you can register your new password. If you are logged out and forgot your password, you can click on “Forgot password” at the login screen and type in your email address, which will send you an email to reset the password.



How do I log out of the app?

When logged in to the app, go the settings tab at the bottom right and click on Log Out.



Information Security

How do I know my information is safe?

To access the Olivia app, login with username and password is required. It is your responsibility to ensure that login information is kept safe and not shared with others. The login process is entirely encrypted and no information is sent in non-encrypted form. More information on how we store your data can be found in our our Privacy Policy (Link: https://www.join-olivia.com/privacy-policy)



How do I delete my account?

If you wish to delete your account, you can contact us at dpo@join-olivia.com and we will assist you with your request.